01639 648000

Student Services

Student Support

Student Services

Student Services are located at the Neath, Afan, Newtown and Brecon Beacons campuses. We are on hand to offer advice and guidance on a wide range of personal, social, financial and academic issues. Our friendly staff are always available to discuss any concerns or worries you may have.

Student Services have resources to help you make decisions about your future, whether you are considering the world of work, applying for higher education or looking for 'year out' ideas.

Your views matter and we actively seek student views and opinions throughout the academic year.

Financial Matters

Students may be able to apply for funding to help with the cost of learning.

There are two main sources of support available:

  • Education Maintenance Allowance (EMA) - A weekly payment of £30 is available for eligible students aged 16-18. EMA is payable subject to satisfactory attendance and performance
  • Welsh Government Learning Grant (WGLG) - Available to eligible students aged 19 or over.

Further information and application forms are available in Student Services. Application forms can also be downloaded from

There is also the Student Support Fund, a discretionary fund administered by the College. This may help with transport costs, meals, course-related equipment, clothing and childcare. Application forms can be obtained from Student Services. Please note that funds are limited, so early application is essential. Funds are awarded on a 'first come first served' basis. You must be in receipt of EMA or WGLG to be eligible for Student Support Fund.

Financial support and advice is also available for students intending to go on to full or part-time Higher Education. For an overview on course fees and funding availability click here or for full information on the support that is available to you as an HE student, contact Student Services on 01639 648404 (Neath Port Talbot) or 01686 614202 (Powys).


The College works in close partnership with Careers Wales. Careers Advisers link in with your personal tutorials to give advice and guidance on future courses and/or further career aspirations. At the Newtown and Brecon Beacons Campuses look out for details on the College notice boards or ask your course tutor. Careers Advisers are available at the Neath and Afan Campuses Monday-Friday during term time. You can make individual appointments by calling into Student Services or you can get further information from

The Careers Libraries at the Neath and Afan campuses are situated within Student Services and in the Learning Resource Centres at Newtown and Brecon. A wide range of up-to-date resources, prospectuses and careers software are available to guide and inform you.


Counselling is the simple process of talking to an experienced listener in confidence about difficulties that are concerning or affecting you. Counsellors create a safe place in which you are free to explore your feelings and thoughts openly. These issues may be in the here and now or in the past.

About your Counsellors

The College counsellors are professionally qualified and have extensive experience in a wide variety of areas. The Counsellors are available to see both full- and part-time students throughout the year and are based in Student Services. To make an appointment, please contact Student Services on:

Neath: 01639 648404

Afan: 01639 648504

Brecon Beacons Campus: 0845 4086 400

Newtown Campus: 0845 4086 205

Study Support Services

Many students, for a variety of reasons, need extra help if they are to succeed with their studies and achieve their potential. All full-time students are given an assessment of their possible support needs but let us know if you think you would benefit from extra help. We can offer: 

  • Study Skills Coaches who work with students in small workshops or drop-in sessions to develop skills and strategies to boost success. They can also work on improving maths and writing skills.
  • Specialist equipment and support for students with specific learning difficulties, e.g. dyslexia
  • Study Support Assistants who can provide support in ard out of the classroom.
  • Help for those with a physical disability, e.g. hearing or visual impairment, or restricted mobility.
  • Additional time or special arrangements for examinations.

If you would like to discuss any of the above, please contact Helen John in Neath (01639 648075) or Hazel Wilson in Powys (01686 614295)

Support for Looked After Children and Care Leavers

We have a designated contact for looked after children and care leavers to provide advice, guidance, support and advocacy. We have been awarded the Buttle UK Quality Mark, which is awarded to further and higher education providers who demonstrate their commitment to young people in and leaving care.

For further details, please contact Heather Turner on 01639 648376.

Designated Contact for Safeguarding

The College's designated person is Sian Jones tel: 01639 648060 or messages can be left at 01686 614202.

Subject Lecturers and Course Co-ordinators

Your subject lecturer will teach, guide, help and motivate you to enable you to acquire the essential knowledge, study skills and attitudes to allow you to progress.

Many subject lecturers are also personal tutors and/or course co-ordinators for individuals and groups of students. Each full-time A/AS Level student is assigned to a personal tutor and each vocational student becomes the responsibility of a course co-ordinator. The tutor is the first port-of-call for students to discuss any issues/concerns they may have. One of their jobs is to keep you informed and help you look after your personal, social and academic welfare in College.

The friendly Student Services team is also readily available to support students with any concerns/worries that may arise. They will endeavour to ensure you enjoy a happy and successful time whilst you are studying, by:-

Safer Learning

You have the right to feel safe. Other people should not hurt or abuse you. The welfare of students is of paramount importance. Please come to Student Services on any campus if you do not feel safe. We will deal with issues in confidence.

Confidentiality Statement

Confidentiality in dealing with student issues is respected at NPTC Group. However, there are certain circumstances in which confidentiality cannot be guaranteed. These are:

  • if you are under 18 or a 'vulnerable adult' and the issue discussed involves any form of abuse
  • you are over 18 and the issue discussed involves abuse and there are younger siblings in contact with the abuser who may be at risk
  • If you disclose an intent to harm others or yourself.


A guide for parents, guardians and carers of full time students 2016/2017. Click here to view.